A little about our work…. since the majority of our work is custom, it can be challenging to provide quotes directly on our website. The price can fluctuate based on the complexity of the project, the labor, the customized details, the materials used, etc. Since everything is custom - and with our wide variety of available products - there just isn’t a ‘one order form fits all’ process. This is also the same reason that we don’t have a standard shopping cart experience. We appreciate your patience and understanding in this regard.

Order Existing Product:

If you are ready to submit your order details for generating an invoice - or for a standard estimate - the best way is via one of our Google Forms. These forms have been created to guide you through the various order considerations to make the process as easy as possible for you.

1. General Product Order Form

2. General Apparel Order Form (anything outside of LTHS & 33c)

   1. LTHS Apparel Order Form

   2. Mustangs 33c Order Form

Apparel Special Note:  All garments are custom ordered from our vendors - and then custom made to your specifications.  Please research the garment style numbers referenced if you wish to better understand fit, sizes, colors, fabric blend, etc.  There are no refunds/exchanges on custom made apparel.

To order or request an estimate for a new product / design:

If you have a new project idea and are interested in discussing your project details to obtain a custom quote, you may complete the Google Form below (preferred as it captures the majority of project details).

1. Google Order - Estimate Form

2. Contact Us Form

3. Email (you can also include photo attachments for inspiration)

4. Instagram Message (you can also include photo attachments for inspiration)

5. Facebook Message (you can also include photo attachments for inspiration)

For Email, IG & FB messages: be sure to include your full name, email address, and cell number for our customer management system.

Terms & Conditions

• Generally within 2 business days of submitting your order, an invoice will be emailed to you. The invoice will include your online payment options available through our Quickbooks accounting system.

• Your submission of payment is your confirmation that your order details have been stated correctly on the invoice. 

• Your online payment should be submitted within 48 hours to avoid a delay or cancellation of your order.

• Payment is due before any apparel, products, or materials are secured. Prompt payment of your order will secure your ordered products, as well as the turnaround time of your order fulfillment.

• Upon receipt of payment, your order will be added to our work queue.

• Generally within 3-5 days of payment receipt, a digital mock-up will be sent to you to review and approve. There are no refunds/exchanges on custom made products.
  Note:  Digital mock-ups are not done in advance of payment (with the exception of bulk orders).  Please visit our website photo galleries for examples of our work. You may also view the testimonials page for more information.

• Standard turn around time is 7-10 business days. Wood items are generally 10-14 business days.

• If you need your order completed before the standard turn around time, please notify us when placing your order. A small rush fee may apply.

• A delay in communications, digital approvals, payment, etc. may delay the order.

• You will be notified when your order is ready for pick-up. Porch pick-up in Lockport. Shipping is not available at this time.

• All sales of custom orders are final. BPG Custom Designs, LLC does not accept returns or exchanges on customized sales.