Our Custom Process

Since the majority of our work is tailored specifically to your vision, we don't utilize a traditional "one-size-fits-all" shopping cart. Because every project is unique, pricing is determined by the complexity of the design, specific materials used, and the labor involved.

We believe that custom work deserves a custom approach. This personalized process ensures that you receive an accurate quote and a finished product that meets our high standards. We appreciate your understanding and look forward to building something special for you!

Ready to Order?

To ensure accuracy and a smooth invoicing process, we use specialized order forms. These guides are designed to capture all the necessary details to get your project into production.

Option 1: Order an Existing Design

Select the form that best fits your needs to generate an invoice or a standard estimate:

Option 2: Start a New Custom Project

Have a fresh idea or a brand-new design in mind? Let’s bring it to life:

Prefer Social Media or Email?

You can also reach out via Email‍, Instagram, or Facebook. Feel free to attach inspiration photos!

Please Include: Your full name, email address, and cell phone number so we can accurately add you to our system.

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Terms & Conditions

  • Generally within 2 business days of submitting your order, an invoice will be emailed to you. The invoice will include your online payment options available through our Quickbooks accounting system.

  • Your submission of payment is your confirmation that your order details have been stated correctly on the invoice. 

  • Your online payment should be submitted within 48 hours to avoid a delay or cancellation of your order.

  • Payment is due before any apparel, products, or materials are secured. Prompt payment of your order will secure your ordered products, as well as the turnaround time of your order fulfillment.

  • Upon receipt of payment, your order will be added to our work queue.

  • Generally within 3-5 days of payment receipt, a digital mock-up will be sent to you to review and approve. There are no refunds/exchanges on custom made products.
    Note:  Digital mock-ups are not done in advance of payment (with the exception of bulk orders).  Please visit our website photo galleries for examples of our work. You may also view the testimonials page for more information.

  • Standard turn around time is 7-10 business days. Wood items are generally 10-14 business days.

  • If you need your order completed before the standard turn around time, please notify us when placing your order. A small rush fee may apply.

  • A delay in communications, digital approvals, payment, etc. may delay the order.

  • You will be notified when your order is ready for pick-up. Porch pick-up in Lockport. Shipping is not available at this time.

  • All sales of custom orders are final. BPG Custom Designs, LLC does not accept returns or exchanges on customized sales.

Contact us.